Grievance Management
Stakeholder Grievances
VSB Energia Verde Italia S.r.l. recognizes the importance of maintaining an open, transparent and constructive dialogue with all its stakeholders.
To this end, the Company provides a dedicated channel through which local communities, landowners and land users, public authorities, associations, suppliers, consultants, contractors, employees and other interested parties may submit reports, comments, complaints or requests for clarification concerning the Company’s activities and projects.
Grievances may relate, by way of example, to:
- environmental impacts;
- noise, dust, traffic or other disturbances;
- health and safety;
- land use and access to resources;
- conduct of employees and contractors;
- relations with local communities and other stakeholders.
Grievances are handled through a formalized process governed by VSB Energia Verde Italia S.r.l.’s Grievance Management & Reporting Procedure, in accordance with the principles of accessibility, transparency, fairness, traceability and timeliness. The Company ensures the confidentiality of the information received and the processing of personal data in compliance with applicable legislation.
Grievances may also be submitted anonymously. All grievances are assessed and handled on the basis of the information available.
How to Submit a Grievance
To submit a grievance, send it to the following email address:
Complainants are encouraged to provide information that is as complete and detailed as possible in order to enable the grievance to be properly assessed and handled.